1. What types of products do you sell?

• We offer a variety of stylish and high-quality products including men’s and women’s clothing, shoes, bags, jewelry, and other accessories. Explore our collections for trendy fashion and essential pieces for every occasion!

2. How do I place an order?

• Browse our online store, add your favorite clothes, shoes, or accessories to your cart, and when you’re ready, click “Checkout.” Follow the easy steps to complete your order.

3. What payment methods do you accept?

• We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, etc.), PayPal, and other secure payment options to make your shopping experience convenient.

4. How can I track my order?

• After your order ships, you’ll receive a tracking number via email. You can use this tracking number to check the status of your delivery on the courier’s website.

5. Can I change or cancel my order?

• If you need to make changes or cancel your order, please contact us within 24 hours of placing your order. We will do our best to accommodate your request, depending on the status of your order.

6. Do you offer international shipping?

• Yes, we ship internationally! Shipping costs and delivery times may vary depending on your location. For more details, check our shipping policy page.

7. What is your return and exchange policy?

• We accept returns and exchanges within 15 days of receiving your order, as long as the items are unworn, unused, and in their original packaging. For more details, visit our returns & exchanges page.

8. How should I care for my clothes, shoes, and accessories?

• Each product comes with care instructions. We recommend following these instructions to maintain the quality of your items. For specific questions about a product, feel free to contact us.

9. Do you offer gift cards?

• Yes, we offer gift cards! You can purchase gift cards of different values directly on our website, making it easy to give the gift of fashion to someone special.

10. What if my item arrives damaged or defective?

• If you receive a damaged or defective item, please contact our customer service team immediately. We will guide you through the return or exchange process and ensure you’re fully satisfied with your purchase.

11. How can I contact customer service?

• Our customer service team is here to help! You can contact us via email at ikigugugroupltd@gmail, phone at 0791506104, or through our live chat for immediate assistance.